We use a return period of 14 days.
We do not offer an exchange service.
The costs for a standard NL return label are € 6.50. Returns can also be made at your own expense or via another carrier.
Not good money back also for discounted items.
- Report your return shipment in advance stating your order number, do this within 14 days of receiving your order.
You can register the return by e-mail firstname.lastname@example.org, by telephone 0572-700203 (08:00-16:30) or in writing to the address below.
- Send the article you do not like, preferably with the original packaging and carefully packed, with our return label or with sufficient postage within 14 days after registration, return to the address below.
- If you use a PS return label, we will charge the following return costs:
€4.95 letterbox package XS
€6.50 standard package S <50,000 cm3
€8.95 volume package XL >50,000 cm3
You can check the size of your package in your track and trace -> volume -> lxwxh in cm3
- Please clearly state your order number on your return.
- If you return the entire order, you will be credited with the full order amount
- We only handle returns that are sent directly to our address. We do not collect returns from DHL, DPD at PostNL collection points.
- We will then refund the order amount due within 14 days after registration of your return, provided that the product has been received in good order within these 14 days.
- The credit amount will be refunded to the account with which the payment was made.
- If you use our return label, we will charge the return costs, which we will deduct from the refund.
- We charge €4.95 shipping costs when the order amount after return is less than €50 (from €50 we offer free shipping)
- Orders that are returned to us because they have not been collected at a collection location will be credited minus € 6.50 return costs.
- It is not possible to return outside the 14 day return period.
Dept. Returns stating order no
C Huygensstraat 19
8141 GM Heino
tel: 0572-700203 (08:00-16:30)